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Patient Care Hand Off: Mission Critical Communications and “The Bermuda Triangle of Healthcare”

Improving patient care handoff

Patient reports from EMS can range from “chaotic” to “still room for improvement”. Providers giving report can be disorganized.  Providers taking report can be distracted. It’s the patient who gets caught (or lost) in the middle. The Joint Commission has identified patient hand-off as a critical safety and quality problem, and the Wall Street Journal has called patient hand-off “the Bermuda triangle of healthcare”. But it doesn’t have to be that way.  Using real-world examples, this program shows how simple, validated techniques from the military, the fire service, and the Center for Transforming Healthcare can help you and your system achieve excellence in patient hand over.

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