Quality & Performance Improvement

Fiscal challenges and advances in technology are just two big reasons that leaders in emergency services must know the steps to facilitate and manage change for the advancement of their profession. Emergency service organizations today are facing perhaps their greatest test, managing the change essential to adopting the tactics, technology, and leadership styles necessary to meet the challenges of the future while, at the same time, respecting the history and traditions that are critical to our identity and function. This program uses organizational and individual case studies to identify both missteps and mastery in organizational change and walks attendees through each part of the six-step process of managing the changes necessary for success in their own organizations.

Some people fear it. Others crave it. Whether you’re talking about real-world performance or simulation/education, there’s no denying that one of the most important tools that leaders and educators must use properly is feedback. This session presents a five-step approach to giving feedback that people can accept and act on, enhancing performance on both an individual and an organizational level.

It’s frustrating when an individual, group, or entire organization isn’t performing their best. In some cases, potential exists for improvement but isn’t being captured. In others, problems arise that shouldn’t. Often it’s a combination of both. Identifying what to work on and how best to deploy resources can be a challenge, especially when there is confusion between the meaning of quality improvement, quality assurance, and quality management. Focusing on the practical use of the tried and trusted PDSA model, this program helps leaders identify the issues they most need to tackle, set effective goals, and determine the most important steps to help the individuals, groups, or organizations achieve their peak performance.

If you're the person who wants to know “Why?” and are looking to take your first steps into finding, understanding, and making meaning from research, then this class is for you. Set the statistics aside for now. We’ll tell you where to find original research as well as expert commentary on that research. You’ll learn how to decide what research is worth reading, how to tell which research is going to change practice and which is simply raising new questions. Most importantly, you’ll learn to begin applying relevant research to your own work. Making meaning of medical research is a must-have skill for any modern healthcare provider and this class will help you get started.

Have you begun to read research, but you’re swamped in a sea of statistics? Are you trying to make sense of a study, but you don’t know your odds ratio from your confidence interval? You’re in luck! This program takes you through many of the basic statistical concepts found in today’s research and focuses more on the meaning than the math and gets to the bottom line. If you’ve always wanted to know what some of these numbers mean and more importantly, what they should mean to you, then odds are this class is for you.