Managing teams under pressure: Leadership when lives are on the line
The nature of emergency situations demand that critical decisions be made, even if we don’t have time, resources, or information to be sure we are doing the right thing. For decisions to be carried out, truly effective communication must occur across a team with clearly (in everyone’s minds) defined roles and a shared understanding of what is going on and what the primary goal is. How can you best gather the critical information you need to make the best decisions? How can you help your team share an effective understanding of the emergency situation and take action in a coordinate manner? How can you ensure that you’re minimizing errors and taking advantage of team opportunities? This session reviews the research and best practices of team performance across a wide-range of critical industries including commercial aviation, the military, the fire service, operating rooms, emergency rooms, and more. Goals of this session are to help you improve situational awareness, cross-team communication, situation hand-offs, sharing of mental models, team focus, and performance using the STEPUP model.
-Question and Answer
Learning Objectives: Students will be able to:
Define key concepts including human factors, team dynamics, situational awareness, crew resource management, and mental model.
Identify the three steps of situational awareness as they apply to your job.
Describe the implementation of crew resource management in the context of your team.
Explain the use of the STEPUP model to focus a team and prioritize the goals of the emergency situation.
Apply calming and focus techniques for individual team members including the team leader.
Demonstrate how to avoid self-sabotage of team performance in emergency situations.