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Patient Care Hand Over: Mission Critical Communications and “The Bermuda Triangle of Healthcare”

Improving patient care handoff

Mission critical information is frequently lost during patient hand-off between providers, contributing to healthcare errors and poor patient outcomes. The Joint Commission has identified patient hand-off as a critical safety and quality problem, and the Wall Street Journal has called patient hand-off “the Bermuda triangle of healthcare”. But it doesn’t have to be that way.  Using real-world examples, this program shows how simple, validated techniques from the military, the fire service, and the Center for Transforming Healthcare can help you and your system achieve excellence in patient hand over.

Teaching Formats:


-Interactive Role Play

-Question and Answer


Learning Objectives: Students will be able to:

-Identify points of failure in mission critical communications processes.

-Utilize SBAR, MIST and UCAN methods to deliver clear, concise and prioritized reports and verbal communications.

-Apply prioritized communication techniques to help ensure that other providers deliver the correct level of care to high-acuity patients.

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