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Communication and Conflict Management: Turning differences into strengths

Fireground communications

Conflict occurs in every group, but how it’s managed determines the success or failure of both the individuals and the organizations involved. The goal of successful communication and conflict management isn’t to make everyone happy or to make sure the right person “wins”. Great leaders of every level have mastered the skills to help team members use differences and conflict to move the group forward, rather than to put up barriers or tear down long-term team progress to achieve individual short-term victory. This session will help attendees identify dysfunctional conflict, identify common goals, focus on the team mission, use a variety of tools and techniques to use different opinions and perspectives to build a more resilient and effective organization.

Teaching Formats:

-Lecture

-Discussion

-Case studies

-Question and Answer

Learning Objectives: Students will be able to:

  • Effectively differentiate between functional and dysfunctional conflict.
  • Appreciate the difference between conflict resolution and conflict management.
  • Facilitate effective communication between conflicting parties.
  • Formulate a conflict management plan that moves the team toward the mission of the organization.

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